Frequently Asked Questions

We provide individual therapy for adults 18 and older. If you want a family member or partner to join a session for a specific issue, we can arrange that with advanced notice. However, we do not offer regular couples or family therapy at this time.

We give therapy clients the option of meeting virtually or in-office. Virtual therapy sessions are conducted through a HIPAA-compliant video platform called Sessions Health that ensures confidentiality and privacy. Face-to-face sessions are conducted in a private office space located in the Nora area of Indianapolis, at 921 E. 86th St., Suite 206, Indianapolis IN 46240.

Forensic evaluations are typically conducted in-person, but telehealth can be arranged, if needed.

We offer a complimentary 20-minute phone consultation for prospective clients. This gives you a sense of the clinician’s personality and approach, and it helps your clinician determine if they are a good fit for your needs.

Individual therapy rates for Dr. Will and Dr. Gonzalez:

Initial intake: $250

50-minute session: $185

80-minute session: $275

Individual therapy rates for Madison Wilson LCSW:

Initial intake: $215

50-minute session: $150

Forensic evaluation rates available upon request.

A reduced fee rate is available for those who are a good match for our therapy services but cannot afford our full fees. We recognize the impact of oppressive systems and firmly believe that all individuals deserve access to care. We use a pay-what-you-can model. Reduced fee spots are typically reserved for individuals with marginalized identities, particularly those who intentionally desire IFS as a therapeutic modality. During our initial consultation call, we will discuss what you are looking for in a therapist, and what you are reasonably able to pay. We request that prospective clients approach this conversation openly and honestly. We will not require any financial documentation. If we are not a good fit therapeutically, we will do our best to refer you to other excellent clinicians who can meet your needs.

No, the clinicians at Will Psychology are not in-network with any insurance panels. Some insurance plans offer coverage for out-of-network services, which can include therapy. Please contact your insurance directly to determine your eligibility. We can provide a Superbill each month that you can submit to your insurance company for potential reimbursement. You will be responsible for payment at the time of service, and your insurance company would reimburse you, if eligible.

We do not bill insurance for several reasons. First, treating you “out of network” enables us to ensure the privacy of your personal information. Billing therapy to insurance would require us to disclose detailed health information, including your diagnosis and progress in treatment, and many clients are uncomfortable with this disclosure. Second, insurance companies often set limits on the number of sessions they will cover and set expectations about documentation of the medical necessity of services. By paying out of pocket, we have the flexibility to work together for as long as our work feels helpful to you. Lastly, insurance companies create many hoops for a therapist to jump through, and reimburse therapists significantly lower than their standard rates. By not spending my time navigating complicated insurance hurdles, we can see more clients and devote more time and energy toward quality care.

If you need to cancel or reschedule your appointment, please give us at least 24 hours’ notice. Missed sessions or appointments canceled with less than 24 hours’ notice will be charged the full session rate.

We accept most major credit and debit cards, flexible spending cards, health savings cards, checks, and cash as payment for services.

Yes, we can work with interpreters! We have extensive experience with ASL and spoken language interpreters. You have the right to request an interpreter for your preferred language, and we’re happy to coordinate that with advanced notice. We believe consistency is key, so for our Deaf and HoH clients, we contract directly with a nationally certified ASL interpreter, ensuring you get the same interpreter at every session. If you prefer a different interpreter, let us know, and we’ll try to contract with them for you. For spoken language interpreters, we use Globo; we can request, but can’t guarantee, a consistent interpreter.

Interested in joining the Will Psychology team? Contact us and let’s chat! Prospective applicants must either be independently-licensed masters level clinicians, or doctoral level psychologists who have completed an APA-accredited internship. Pre-licensed is okay, as Dr. Will can provide the supervision needed for licensure.

In compliance with the No Surprises Act that went into effect January 1, 2022 and IC 25-1-9.8-11, we provide our clients who request nonemergency mental health therapy services a “Good Faith Estimate.” The estimate is provided at the time of your intake. The estimate may vary based on your actual needs. Until we do an initial evaluation and we start to work together, we will not have a clear picture of your specific diagnosis, issues and needs. We typically see therapy patients for a specified range of sessions. But cases may be more complicated, so we may need additional sessions during the time covered by this estimate. 

Notification regarding Good Faith Estimates: A patient may request an estimate of the amount the patient will be charged for nonemergency mental health therapy services provided in our office. The law requires that an estimate be provided within 2 business days of scheduling the services unless the services are scheduled to be performed by the practitioner within 2 business days of the date of the patient’s request.

The Good Faith Estimate shows the costs of items and services that are reasonably expected for your mental health care based on the information known to us at the time the estimate was prepared. Actual charges may differ depending on your treatment needs, including the number of sessions provided and services you request, or your therapist recommends.

The estimate is only valid for thirty (30) days. This estimate is not a contract and does not require you to obtain the services listed. The estimate provided is also not binding on the practitioner.

Additional services that were not reasonably expected at the time the estimate was prepared may be recommended or provided during the course of care (for example, additional therapy sessions or missed-appointment fees, if applicable). If new or revised services are anticipated, we will provide you with an updated Good Faith Estimate.

If you are uninsured (self-pay) and your therapy services are recurring and extend beyond 12 months, a new or updated Good Faith Estimate will be provided.

Current clients may contact Will Psychology, LLC if your billed charges are higher than this Good Faith Estimate to request that the bill be reviewed, to discuss possible adjustments, or to ask about available financial assistance.

If you are uninsured (or self-pay) and you are billed $400 or more above the total amount listed on this Good Faith Estimate for the same services, you have the right to dispute the bill under federal law.

Qualifying patients may initiate a dispute resolution process with the U.S. Department of Health and Human Services (HHS). To do so, you must submit a dispute request within 120 calendar days of the date on the original bill. There is a $25 administrative fee to initiate the dispute process. HHS strongly recommends that initiation forms be submitted through its online federal IDR portal, but you may also mail a completed Patient-Provider Dispute Resolution Form to: C2C Innovative Solutions Inc., Patient-Provider Dispute Resolution, P.O. Box 45105, Jacksonville, FL 32232-5101. If the reviewing entity agrees with you, you will pay the amount listed on this Good Faith Estimate. If the reviewing entity agrees with Will Psychology, LLC, you may be required to pay the billed amount.

If you contact us with a billing dispute or if you initiate a patient-provider dispute resolution process with HHS, your dispute will not adversely affect the quality of therapy services we provide to you.

To learn more and get a form to start the dispute resolution process, go to: www.cms.gov/nosurprises or call CMS at 1-800-985-3059.